Reading: Blandy & Blandy scores well with clients in annual survey
Thames Valley law firm Blandy & Blandy LLP, which has offices in Reading and Henley-on-Thames, has been praised by clients in the firm’s annual feedback survey.
Nearly 400 clients participated in the survey over a 12-month period, with an impressive 100% of respondents rating Blandy & Blandy’s overall service as ‘good’ or ‘excellent’. Crucially, 99% of clients said that they would happily recommend the firm to others.
Blandy & Blandy’s approachability, staff, legal advice, communications, responsiveness and offices were all rated either ‘good’ or ‘excellent’ by 99% of clients, while 95% agreed that the firm’s services were appropriately priced.
In feedback, private clients described their solicitors as “very professional”, “empathetic and understanding”, “diligent”, “prompt”, “courteous and welcoming”, “exceptionally helpful” and “simply excellent”.
On the commercial side, clients praised their advisers as “committed”, “expert”, “dedicated and hardworking”, “very responsive” and “a pleasure to work with”.
Chairman Brenda Long commented: “Our thanks to every client who took the time to provide us with feedback. While we are naturally proud of the excellent feedback we continue to receive, it is also valuable in helping us to maintain and further improve the services and experience we provide.”
Celebrating its 285th anniversary this year, Blandy & Blandy is recognised as a top-tier firm of solicitors in the UK’s leading guides to the legal profession, Chambers UK Guide, Chambers High Net Worth Guide and The Legal 500. The firm’s approach has been recognised through a record number of awards and nominations in the past year.
