South: Customer praise secures a national award for Hoburne

Hoburne Holidays has won a national award after being praised by its holidaymakers for outstanding customer service during the Covid-19 pandemic.

The family-run company, which now has eight holiday parks across the South, south west and Cotswold, has been named winner of the Feefo Trusted Service Award – the third year running Hoburne has received the accolade.

The independent seal of excellence recognises delivering exceptional experiences based on customer feedback.

While complying to the lockdown guidelines, Hoburne still prioritised its customers, offering guests peace of mind with its coronavirus booking guarantee. The business utilised its social media channels to provide regular updates and contacted thousands of holidaymakers, with every customer receiving a personal phone call to discuss their holiday booking.

Commenting on the award, John Butters, chairman of the Hoburne Group, said: “In a year that has been challenging for so many of us, our teams have worked extremely hard and we are thankful to all our customers who have been patient and understanding while we have adapted to these changes.

“Despite being thrown into new ways of working, creating office spaces in our homes and working around family life, our teams have continued to offer guests an exceptional customer experience.”