In March 2021 when Arrow announced the acquisition of Complete Networks, a leading provider of managed WAN and LAN solutions specialising in blue light and business critical solutions, it represented a significant milestone in Arrow's strategy to expand its foothold within the public sector and within the NHS in particular and provided the foundation for its public sector division.
Four months on and Arrow has reached a further milestone in its public sector journey as Complete Networks achieved accreditation of the internationally recognised ISO 9001:2015 and ISO 27001:2017 standards.
ISO9001 formally recognises Arrow's commitment to provide excellent and consistent quality in whatever the company does, while ISO27001 provides the necessary assurance to its customers, suppliers and partners of its stated intent to preserve the confidentiality, integrity and availability of its data and to continually review and enhance its security posture over time.
In a clear show of confidence the UKAS-accredited auditor noted that Arrow's business management system had "exceeded expectation" and that those controls audited were "effective and efficient" and "in response to clear business need".
The Auditor went on to comment that Arrow's approach was "easily 12 months ahead of the curve in terms of its maturity" and that it had benefitted from a "clear and concise" employee engagement strategy.
Commenting on the accreditation, divisional director of Arrow Public Services, Ian Jackson said: "The team have worked extremely hard to meet and exceed the requirements of our customers without compromise to information security. I am delighted and proud that their efforts, have been formally recognised in this way and that they have received such strong endorsement in the process. Accreditation to ISO 9001:2015 and ISO 27001:2017 is fundamental in our public sector journey and provides the assurance that our customer's demand."
Richard Burke, CEO Arrow Business Communications: "For us, it’s beyond a box-ticking exercise: it also demonstrates our focus to create a 'quality and security culture' within our organisation by being frank about the reasons for compliance with all stakeholders and doing something about it."
Based in Godalming, Surrey, Arrow specialises in telephony, data, IT and energy solutions for businesses. It offers a diverse product range ranging from collaboration, connectivity, cyber security and core business applications and services.
Arrow has nine offices, annual sales of over £52 million and 255 staff supporting a diverse range of businesses from entrepreneurs to national, multi-site organisations.