Thames Valley: Leadership changes at Macbeth

Macbeth has announced that Ben Butler will become its new managing director. Paul Macbeth transitions to the business’ first CEO role. The move comes as the Thames Valley’s leading chartered insurance firm consolidates its position in the region, and nationally.

Ben-Butler
Ben Butler

With his new remit, Butler will head up the firm’s day-to-day operations, including insurer relationships alongside strategic partnerships. Overseeing the rapidly growing team of 30 will be core to Butler’s role, leading recruitment as the business brings in new talent, as well as driving team culture and engagement. In addition, developing Macbeth’s infrastructure will also be a key strategy as the business looks to deliver on significant client growth this year. Butler was previously a director at the Reading-based firm.

As CEO, Macbeth will focus on the business’ wider client and growth strategy and build on the success of Macbeth’s 2019 acquisition of CMJ.

Strategic growth for a regional leader

Last year saw organic growth of 15% take Macbeth’s GWP to £16 million, led by building its global client base, expanding its claim offering to enhance customer experience, and wider investment in operations. It was recognised in Insurance Age’s Top 100 Independent Insurance Brokers listing last year.

Macbeth comments, “Ben’s transition to MD has been part of a five-year strategy where we’ve experienced some incredible growth in a difficult market. The business is at a hugely exciting point and Ben’s the right person to lead this next phase. This means I can focus on other strategic areas of the business to drive our growth – building our brand, future selective acquisitions, strengthening our leadership team and increasing employee engagement.

“I’m personally delighted for Ben. Like me, he joined Macbeth straight from school and truly loves the business and our people. Ben’s a natural leader – he was the obvious choice for this next chapter.”

With Macbeth’s culture a major point of difference for the independent firm, ensuring that continues to filter through is a priority as Macbeth sets the industry standard as a major regional business.

Creating a legacy firm

Macbeth’s growth continues to buck the trend in the industry. Alongside the ongoing challenges presented by Covid-19, mid-size firms continue to navigate a hardening insurance market, increasing competition in the commercial SME space and rapid growth of evolving technology.

Butler adds, “Working with Paul all these years, means I’ve learnt to see perceived challenges as opportunities. We’ve never been a business that stands still – we actually embrace change and are continually pushing and investing. We want to improve and this desire flows throughout the team. It’s uncertain times and many businesses in our sector will look very different by the end of this year given the huge amount of consolidation that’s taking place. We have the advantage of a growing, loyal client base, an agile team and genuine sector specialisms.

“Paul’s set the bar incredibly high and I’m honoured to be part of this legacy.”